HR Consultancy & Mediation Services

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The cost of conflict in the workplace

    An ACAS report of May 2021, states that, “The cost of workplace conflict to UK organisations is in the region of £28.5 billion, which is the equivalent of more than £1,000 for each employee. Close to 10 million people experience conflict at work each year, with more than half reporting stress, anxiety or depression as a result. It is also estimated just under 900,000 employees took time off work, nearly half a million resigned and over 300,000 employees were dismissed.”

    The organisational costs of conflict include:

      • Management time lost in dealing with the conflict instead of focusing on managing the business
      • The risk of costly formal proceedings such as employment tribunals
      • Unworkable relationships and a decline in productivity
      • Lower morale and engagement.
      • Sickness absence
      • Turnover and associated recruitment costs

    Early proactive intervention focused on repairing relationships and avoiding serious legal or social fallout should be the central aim in resolving disputes. Mediation is the most obvious practice to achieve this.

    Our Mediation Services

      Our workplace mediation and conflict resolution services are aimed at mitigating and managing risks so that your people’s valuable time is dedicated to productivity and driving the organisation’s performance.

      What is mediation and how can it help your organisation

      Mediation is a way to repair relationships when there is a disagreement in the workplace.

      Mediation is held by a neutral person (a ‘mediator’). The mediator is impartial. This means they do not take sides and help people in dispute to find a mutually acceptable resolution.

      Mediation is not about judging who was right or wrong in the past, but looks into the future in terms of how to agree on working together.

      Mediation offers a quick way to resolve disagreement in the workplace. It is:

        • Voluntary
        • Confidential
        • Flexible
        • Less formal
        • Usually not legally binding
      Business Mediation Surrey London 4

      The difference between Employment & Workplace Mediation

      Employment Mediation

      Employment mediation typically takes place when the employment relationship is at an end and a dispute exists between the employee and the employer.

      Workplace Mediation

      Workplace mediation takes place when conflict has developed between two or more employees and the employment relationship is likely to continue.

      The workplace mediation process is a staged process requiring careful design. The process starts with a background briefing by the client, and is typically followed by individual meetings between the mediator and the parties. These meetings are then usually followed by a joint meeting involving all parties. The joint meeting might be followed by further private meetings and follow up sessions.

      Indications of workplace conflict suitable for workplace mediation include:

        • Bullying/harassment/personality clashes
        • Long term sickness caused by workplace stress
        • Communication breakdowns
        • Line managers not having the tools to identify and tackle problems early
        • Higher than usual incidence of grievances/tribunal claims or disciplinary appeals


      Business Mediation Surrey London 1

      Benefits of mediation:

      Mediation is quick, confidential, creative and cost-effective. It also allows people to preserve or rebuild relationships. Each party does not need all of the information they might want at an employment tribunal. In the workplace, mediation can increase efficiency and profitability by engaging and empowering employees to resolve their disputes.

      Does it work?

      Yes! A very high percentage of mediations result in a settlement on the day.

      What to expect at a mediation session?

       A mediator will facilitate a settlement with the parties in dispute based on their respective needs, fears, interests and concerns. The mediator will ask probing questions to establish the parties’ assessment of risk and to encourage the generation of settlement options. The mediator will not provide advice or impose a solution. The parties remain in control of the outcome.


      Business Mediation Surrey London

      What will a mediation session cost you?

      The mediation fees will depend upon the complexity of the issues (in particular, the amount of pre-reading necessary) and the number of parties.

      We offer mediation sessions for 2, 4, 6 or 8 hours. This includes administration, preparation, travel and mediation. The venue is usually provided by the parties.

      We are adaptable to different needs. Our ability to be flexible means we can quote to satisfy the clients’ requirements including multiple days, telephone or virtual mediation.

      Who Pays?

      The fees for workplace mediation are usually paid by the employer.

      The fees for employment mediation are usually split between 2 parties, unless otherwise agreed.


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